New York Times writer Paul Vitello consulted and quoted CBI Managing Director Patrick Field when writing The Art of Public Apology [1], published on February 19, 2010. Vitello examines several of the notable public apologies by prominent figures during the last few years and looks into what makes some apologies succeed and others fall flat.
What makes a good public apology? CBI has been answering this question via customized training [2] for organizations and individuals. For more information, contact Patrick Field [3]. You can also consult CBI's publications on this topic [4].
The Consensus Building Institute (CBI) is a not-for-profit organization created by leading practitioners and theory builders in the fields of negotiation and dispute resolution. CBI staff are senior professionals who provide negotiation training [5], facilitation [6], mediation [7], assessment [8]and research services [9] to clients [10]on local, national, and international negotiations and collaborations.