Register Now for "Dealing with an Angry Public" 2-Day Executive Education Program
November 2, 3 2010 | Boston Marriott Cambridge | Cambridge, MA
A devastating accident. A toxic leak. Regulatory failure. Massive product recall. Contaminated food. A controversial facility. An oil spill.
How can you avoid disaster when your organization encounters a crisis that threatens your reputation and your image?
You need to know how to communicate with an angry public.
The Consensus Building Institute (CBI) and The MIT-Harvard Public Disputes Program invite you and your senior staff to join us for a two-day executive education program specifically designed to prepare you to dialogue and negotiate with those who are upset with you; build understanding and working relationships; and enlist the support of would-be detractors.
During this intensive course, CBI's founder and senior consultant, MIT professor Lawrence Susskind; CBI's co-managing director, Patrick Field; Harvard Business School professor Michael Wheeler; and former award-winning journalist and media trainer, Jeff Ansell, will share practical techniques to help you better understand the other side's interests, turn confrontation into problem-solving, and create options for mutual gain.
What past participants say:
"Great program. Very relevant to my current role, and I will be able to use the strategies right away."
- Lisa Ross, Director, Corporate Communications, Wyeth Pharmaceuticals
"A great program! I'm walking away with a principled approach to dealing with an angry public."
- Col. Boykin Jordan, Jr., Commander, 55th Communications Group, U.S. Air Force
"Perhaps the finest 16 professional hours I've spent reflecting on how to do what we do better."
- Gail Lattrill, Airport Planner, New England Region, U.S. Federal Aviation Administration
"An outstanding experience for novices and seasoned professionals, or anyone wishing to better understand the principles of effective communication."
- Randall Kremer, Director, Public Affairs, National Museum of Natural History, Smithsonian Institute
"...More than thinking 'outside the box.' You learn to stand on top of the box."
- Brian Hague, Communications Director, County of Bergen, NJ
There are only 100 spaces available in this exclusive program. If you plan to send three or more people from your organization, call 617.337.9511 immediately to reserve your spaces and receive a 20% tuition discount.
Learn more about this program and register at: www.dealingwithanangrypublicprogram.com