CBI Assists Major Electricity Transmission Organization to Improve Stakeholder Process

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PJM Interconnection is a regional transmission organization (RTO) that coordinates the movement of wholesale electricity in all or parts of 13 states and the District of Columbia—the largest RTO in the United States. In June of 2009, PJM asked CBI and Raab Associates, a long-time CBI partner, to conduct an assessment of its members process and overall governance structure.

PJM Interconnection's members process includes some 500 members, some 300 meetings per year, all to help provide advice and reach decisions on matters related to reliability and electricity market rules. CBI and Raab Associates worked closely with the Governance Assessment Team (GAST) to develop a detailed interview protocol and conduct interviews with over seventy-five individuals from PJM Board members to representatives of the five industry sectors. From this extensive data collection, CBI and Raab Associates developed a 55-question survey that was responded to by over 100 members.

After a presentation of findings and recommendations to the full Members Committee, PJM decided to move forward with a facilitated process to improve and optimize their stakeholder process.