Dealing with an Angry Public: A Two-Day Program for Senior Management

Published November 12th, 2008
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How can you avoid disaster when your organization has triggered a crisis that threatens your reputation and your image? What specific steps can you take to turn consumer anger into opportunities for gain?

Find out at a special two-day seminar for Senior Management offered through the Program on Negotiation at Harvard Law School. CBI's Patrick Field, Lawrence Susskind, and Michael Wheeler (Board member) as well as consultant Jeff Ansell will share techniques for managing or avoiding public disputes – and for dealing with the media – that you can apply whether you are attempting to defend controversial decisions or trying to protect your organization from the consequences of an accident or a mistake.

Visit the Program on Negotiation website for more information and to register.